Attention: due to the containment period for COVID-19, we are not able to work as usual in our after-sales department and consequently, the repair time or quotes can be longer than expected. We thank you for your understanding and we apologize for inconvenience caused.
Take the best benefit of our experience of manufacturer since 60 years.
Our technical support is free
We will answer all your technical questions:
- Help to start with your instrument
- Technical information on products
- Software install and setup
SEFRAM offers a wide range of high quality consumables to maintain value and reliable results of your instrument for a long time.
Please contact our sales department for assistance, quote and ordering.
To contact our after-sales department by e-mail:: [email protected]
During the COVID-19 epidemy and the containment period, the time to process a quote or to repair instruments will be longer than usual. We thank you for your understanding and for inconvenience caused.
To ship back material for calibration or repair: SEFRAM - SAV - 32, rue Edouard Martel BP 55 - F42009 SAINT-ETIENNE Cedex 2 - France.
To ease the receipt, we ask you to fill the RMA.
You will receive an e-mail with the summary of the RMA. Please print and insert a copy in the parcel with the product returned (one RMA per product). Before shipping material to Sefram, please be sure to protect properly your instrument.
Our organization is ISO9000 V2000 certified, and will give you the best follow-up of your instrument.
Using SEFRAM 's services, you will:
- Get the best price for repair and maintenance
- Get a quote in a very short period of time
- Get a warranty for your repair or upgrade
Select the most appropriate service
Any doubt concerning the performance of your instrument?
Please contact our service department to get a quote for performances and specifications check.
Calibration is requested on a periodical basis for all instruments.
Please check the recommended calibration period and get a quote. All calibration are supplied with manufacturer certificate.
Calibration can be supplied with or without data.
Repair and spare parts
- Repair of all instruments
- Calibration certificate, COFRAC
- Spare parts for our instruments